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UMART
service: free
hotline in China: +86-8007.160.160
| Deliver goods service |
According to the requirement of client, deliver the power products and relative equipment complied to standard to the place indicated within regulated time.
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| Installation and Adjust |
According
to the requested from customers, our technicians can install follow the
operation instruction and request from customers and adjust to work
normally. |
| Train on the spot |
After installation, our technicians will train for technician on the
spot, then teach performance and operation instruction of equipment. |
| Technical training |
|
We can provide correlation train for tender technician and user, as
methods trained by explanation and visit at factory organization
training. The user can operate independently and make a just general
faulty. |
| Maintenance service |
Guaranteed time to be free of charge: Supply maintenance
service for life in a free warranty period,if any malfunction, we
will replace the parts which are damaged of raw material and
manufacturing defects for free.
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| Replace
spare parts |
As
for the unartificial damage of hardware owing to the quality of
hardware, we will supply service in the spot and replace the damaged
hardware for free. If it is the buyer’ fault and make damages, we
will replace it for repay.
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| Fault
response |
| on receipt of client fax, we will response in 2 hours. For
hardware, 4 hours to the on-site services in the city, 24hour to the
spot in the province and 48 hours to the spot outside of province
(exclude force majeure). For software, it will be solved in 4 hours. |
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